How it works Most often we provide our services remotely by using electronic tools (email, instant messengers) for everyday communication. In addition, the Customer gets access to a set of process automation systems with web interface. Using these systems, the Customer can monitor the status of development, adjust requirements, communicate with the development team, get project snapshots, and much more. Sometimes, our specialists visit the Customer, for instance, to assist with installation or to speed up the dialog on an urgent question. Sometimes, IT specialists from the Customer visit us. Such exchanges are especially helpful in case the project team is mixed (i.e., partially consists of the Customer’s local specialists and partially, of Softaria personnel).

However, purely remote work is sufficient in most cases. From an organizational point of view, each Customer is associated with exactly one Softaria manager who is completely responsible for all the project-related activities. The manager is available by phone, up to 24 hours per day in case of urgent need. However, email or instant messengers are usually preferred and sufficient for communication. Direct communication with other project team members is also possible but is not required in general (except for the case of a mixed team).